Customer service experiences can sometimes be quite frustrating, especially when dealing with big corporations. But this man’s encounter with his aunt’s bank will not only make you chuckle but also make you question their common sense.
It all started when his aunt passed away in January. Despite her demise, CitiBank continued to bill her for their monthly service charge on her credit card. They even added late fees and interest on top of the monthly charge, which resulted in a balance of around $60.00. Determined to resolve this absurd situation, he decided to give them a call.
Here’s how the conversation went:
Man: “I am calling to tell you that she died in January.”
CitiBank: “The account was never closed, so the late fees and charges still apply.”
Man: “Well, maybe you should turn it over to collections then…”
CitiBank: “Since it is 2 months past due, it already has been.”
Man: “So, what will they do when they find out she is dead?”
CitiBank: “Either report her account to the frauds division or report her to the credit bureau… maybe both!”
Man: “Do you think God will be mad at her?”
CitiBank: “… excuse me …?”
Man: “Did you just get what I was telling you… the part about her being dead?”
CitiBank: “Sir, you’ll have to speak to my supervisor!”
(Supervisor gets on the phone)
Man: “I’m calling to tell you she died in January.”
CitiBank: “The account was never closed, so the late fees and charges still apply.”
Man: “You mean you want to collect from her estate?”
CitiBank: “… (stammer)” … “Are you her lawyer?”
Man: “No, I’m her great nephew.” (Lawyer info given…)
CitiBank: “Could you fax us a certificate of death?”
Man: “Sure.” (Fax number is given)
(After they receive the fax)
CitiBank: “Our system just isn’t set up for death…”
Man: “Oh…”
CitiBank: “I don’t know what more I can do to help…”
Man: “Well, if you figure it out, great! If not, you could just keep billing her… I suppose… don’t really think she will care…”
CitiBank: “Well, the late fees and charges do still apply.”
Man: “Would you like her new billing address?”
CitiBank: “That might help.”
Man: “(Odessa Memorial Cemetery #### Hwy 129 and plot number given.)”
CitiBank: “Sir, that’s a cemetery!”
Man: “What do you do with dead people on your planet?!!”
This hilarious exchange showcases the absurdity of the situation and leaves us wondering about the logic of some customer service representatives. It’s moments like these that remind us to find humor in even the most frustrating situations.
Share this post with your friends and family if it brought a smile to your face.
